“As I am a very nervous person and petrified of dentists I like to come here, because they put my mind at ease, talk through my options, make me feel comfortable and relaxed and reassure me through my treatment and also everyone is really friendly’
“Excellent friendly service all delivered with a smile”
“I sincerely believe that I would have lost at least two teeth if I had not attended this practice – I am not concerned about visiting the dentist for the first time in all my dental appointments.”
“Everyone is friendly and professional. Surgery is clean and atmosphere, inviting.”
“Super service – and NHS as well – Brilliant!”
“Excellent reception staff and dentist. I hope I never have to change.”
“This dentist has helped take away enormous fear from historical bad dentist events and I now feel I can come along to appointments with confidence.”
“It had a nice and friendly atmosphere”
Despite having a root canal filling and numerous veneers over the past ten years, I have always been extremely conscious of my front tooth which has always been extremely discoloured and has really affected my entire smile. However, I recently had a crown done at Heathfield and I couldn’t be happier with the result – it looks perfect and has brightened up my whole face, thanks Danesh!
“I first came here many years ago, when my daughter was about 3 years old. We have both been coming ever since and even though my daughter is now grown up and currently living in Spain, she insists on returning to Heathfield for her regular check ups every six months. She has only just had her first filling, which we like to think is a testimony to the team as much as anything else!
We both feel very comfortable here indeed. The staff have a wonderful way of putting you at ease from the moment you walk through the door. The receptionists, nurses and dentists themselves are kind, courteous and of course highly skilled. We are so fortunate to have such a top notch team in our vicinity.
If there was a gold star rating system for the Heathfield Dental Practice: I would award the maximum number possible!
Many thanks to all the team for helping to keep us all smiling!”
“Everyone is really friendly and I was treated as though I matter. The team at Heathfield Dental took my fears of dentists seriously and really helped me to overcome them.”
“No words are going to express the depth of my gratitude for all that you have done for me. You have, literally, given me a smile… and it is regularly shown!”
“I couldn’t have asked for a more professional, caring and dedicated team.”
What people told us and what we found
We spoke with three patients. One patient told us, “Nothing but positive things to say about how they treat me, what they tell me and how much it will cost. Really, it’s a good place.” Another patient told us, “The staff and dentists make you feel very comfortable.”
One patient said, “They say what they are doing, explain everything and make you feel comfortable.” We saw that patients were involved in their treatment and provided consent before any treatment was started. We found that people were protected from the risks of abuse. We saw that there were effective systems in place to minimise the risk of infection. We also found that systems were in place to assess and monitor the quality of service provision.
You can see our judgements on the front page of this report. Simply click the report to see the full thing.
“We recognise that our patients increasingly demand quality in healthcare. We constantly strive to exceed their expectations”
Our Promises and Expectations
We promise you that
As a valued patient we expect you
When you contact us to arrange your first appointment we will send you a Welcome Pack containing useful information about our services. This pack will also contain a confidential Medical History and ‘Smile Check’ form. We ask that you complete these forms and bring them with you to your appointment.
You may also download these forms here.
Medical history download
Smile check download
This initial consultation typically takes around 30 minutes.
At your first visit we feel it is important to get to know you and establish a good relationship. We will focus on listening to any concerns or worries you may have with your dental care and make a comprehensive assessment of your dental needs. Your teeth, gums and past dental work will be examined and we will carry out a simple visual screen for oral cancer. We will generally also take detailed digital radiographs.
During the appointment we will discuss our findings and treatment options to help you decide what treatment is best for you. We will always confirm your treatment and cost in writing.
For registration enquiries or to make an appointment, please call us on 020 8688 4818, or complete the online form and we will contact you to arrange a convenient time for you to see us.